As a Customer Service Manager, your resume needs to showcase your leadership and problem-solving skills to potential employers.
That’s why we’ve developed this handy guide, complete with tips to help you highlight your top-notch customer service abilities.
And to give you a head start, we’ve included a Customer Service Manager resume example as well.
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Customer Service Manager Resume Example
This Customer Service Manager resume example provides a clear blueprint for formatting and content that will appeal to recruiters.
It’s neat and professional appearance makes it easy for even busy hiring managers to pull the information they need.
Next, we will show you how you can write a similarly effective Customer Service Manager resume.
Customer Service Manager resume structure & format
Resume structure
A well-organized resume is your ticket to job interviews.
Ensure you include these sections in your resume to impress recruiters:
- Contact details: Your name and best contact information.
- Resume summary: A brief but powerful summary of your key skills and experiences.
- Core skills: A focused list of skills relevant to Customer Service Manager jobs.
- Work experience: A detailed account of your past positions, starting with the most recent.
- Education: Your educational qualifications.
- Additional info: Optional section for extra credentials or interests that support your application.
How to format your Customer Service Manager resume
The layout of your resume is crucial in making it appealing and accessible to hiring managers.
Keep these key points in mind when arranging your resume format.
- Resume length: Keep your resume short and sweet, ideally around 1 to 2 pages, as recruiters have loads to get through daily and not much time to read each one.
- Font & colour scheme: Opt for a straightforward font that’s easy on the eyes, avoiding fancy ones that could be hard to read. Stick to a black-text-on-white background, but don’t hesitate to add a touch of colour to make your resume pop.
- Page layout: Split your page into distinct sections using bold headings or borders, making it easy for readers to locate the information they need at a glance.
- Break text up: Make use of bullet points and short paragraphs to breakup text, simplifying the info for busy recruiters to digest.
- Photos: Photos are not mandatory in Australia but you can add a small headshot to the top if you like.
Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our Resume Builder and use one of our eye-catching professional resume templates.
Contact Details
Employers need to know who you are, and how to contact you – so whilst your contact details section is fairly simple, it’s important to get it right.
Add these 4 essential details to the top of your resume, trying not to take up too much space:
- Your name and a professional title: (e.g. Finance Assistant or Account Manager) tailor the title to match your target jobs.
- Email address: Ensure that it look professional (e.g. Jade-gowers@gmail.com) and don’t use an old one with your school nickname in like jazzyjade69@gmail.com
- Phone number: Ideally your mobile so that you can be easily reached. Don’t forget to triple check the number is correct!
- Location: Add the general location of where you are looking to work (e.g. Melbourne, Adelaide)
You can also add some of the following details optionally.
- Webpage links: you can link out to a relevant social profile such as LinkedIn or even a portfolio. Make sure anything you link to is high-quality and kept up-to-date.
- Photograph: Photographs aren’t normally required but employers in creative industries sometimes like to see them. If you decide to add, make sure that you look professional and don’t take up too much space on the page with it.
You do not need to add personal details such as your date of birth, full address, or gender. These details aren’t needed to make a hiring decision and will waste space on your resume.
Customer Service Manager Resume Summary
Your resume summary is a short introductory paragraph at the top of the page, designed to give recruiters a high-level overview of your suitability.
If you want to hook recruiters attention and encourage them to read more of your resume, do the following:
- Keep it short: Aim for a concise summary of 3 to 5 sentences, ensuring it can be quickly scanned. You can elaborate on details later, in the work experience section.
- Tailor to target jobs: Enhance your resume’s impact by incorporating key skills and keywords from the job adverts you’re applying for, making it easier for recruiters to notice your relevance.
- Avoid using cliches: Steer clear of clichés such as “dynamic multitasker” or “goal-oriented individual” – they’re tired non-factual phrases that won’t make you stand out to employers.
Customer Service Manager resume summary example
What to include in your Customer Service Manager resume summary
- Summary of your experience: What kind of companies have you worked for? What types of jobs have you done? Give employers a clear picture of your experience.
- Relevant skills: Demonstrate your suitability for Customer Service Manager positions by emphasising your most relevant skills for the role.
- Qualifications: Include a short note about any relevant qualifications for Customer Service Manager roles to demonstrate your suitability for the position.
- Benefits of hiring you: Why should a employer hire you? Will you save them money? Improve their productivity? Or get them more customers?
Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our Resume Builder. All written by recruitment experts and easily tailored to suit your unique skillset and style.
Core skills section
To catch the eye of recruiters, include a core skills section on your resume.
This should be a bullet-pointed list showcasing your most sought-after skills specific to Customer Service Manager roles.
Limit each skill to four words to ensure they stand out clearly to busy hiring managers.
Skills for your Customer Service Manager resume
Customer Relationship Management (CRM) Systems – Proficient in utilising CRM software to track customer interactions, manage enquiries, and analyse customer data for improved service delivery.
Conflict Resolution Techniques – Skilled at resolving customer complaints and disputes in a professional manner to maintain positive customer relationships and brand reputation.
Technical Product Knowledge – Comprehensive understanding of the company’s products or services to provide accurate information and support to customers.
Salesforce Administration – Capable of managing the Salesforce platform to streamline customer service processes and enhance customer engagement.
Performance Metrics Analysis – Analysing key performance indicators to assess the customer service team’s effectiveness and identify areas for improvement.
Training Program Development – Creating and delivering training programs to ensure customer service representatives have the necessary product knowledge and customer handling expertise.
Policy Formulation – Establishing customer service policies and procedures that align with company objectives and ensure a consistent service experience.
Quality Assurance Monitoring – Implementing quality assurance measures to monitor and improve the service provided by the customer service team.
Multichannel Communication – Managing customer interactions across various channels including phone, email, live chat, and social media to provide seamless support.
Project Management – Leading customer service projects, coordinating with multiple departments, and ensuring timely completion of initiatives that enhance customer satisfaction.
Quick tip: Our Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.
Work experience section
Use your work experience section to highlight the value you offer to employers.
Arrange your employment history in reverse chronological order, concentrating primarily on your experiences from the past 3-5 years.
Structuring your jobs
Help recruiters quickly understand your past job duties by organising them in the following way.
Outline
Kick each job off with a 1-2 sentence overview to build context for readers, including what your team/employer does, where you sit within the company and the purpose of the job.
Key responsibilities
Use bullet points to detail the key responsibilities of your role, highlighting hard skills, software and knowledge wherever you can.
Keep them short and sharp to make them easily digestible by readers.
Key achievements
Round up each role by listing 1-3 key achievements that had a big positive impact on the employer (like saving them money or completing a project ahead of schedule).
Wherever possible, quantify them using hard facts and figures to prove the value you delivered.
Example job for Customer Service Manager resume
Outline
Work for a leading Australian broadcasting and telecommunications company. Responsible for responding quickly to all customer requests and complaints and ensuring that all staff make sound decisions.
Key Responsibilities
- Manage recruitment, completing annual reviews, developing processes, and implementing policies.
- Allocate resources to allow for an appropriate number of man-hours for the busiest enquiry times and to ensure optimum team efficiency.
- Manage all customer escalations including service issues and retaining accounts.
- Manage customer expectations around issues such as outages.
Quick tip: Create impressive job descriptions easily in our Resume Builder by adding pre-written job phrases for every industry and career stage.
Education section
Place your education section towards the end of your resume.
It should be formatted as a bullet-pointed list highlighting your qualifications and academic achievements, especially those pertinent to Customer Service Manager roles.
Experienced candidates should keep this section concise, but if you have minimal experience you can elaborate on these qualifications to showcase your relevant skills and knowledge.
This section can include:
- University degrees
- Industry specific qualifications for Customer Service Manager jobs
- Vocational education and training (VET) diplomas
- Senior Secondary Certificate of Education (SSCE)
Additional information (optional)
At the very bottom of your resume you can add an additional info section, for anything else that might help you to look more appealing to employers.
This is often used for hobbies and interests, but can also include awards, publications or a list of technical skills.
If you are considering adding anything here, remember to only include things that are related to your work, or things which are very impressive.
Don’t add common pastime hobbies such as watching TV or socialising with friends, as they won’t make any impact.
While writing an exceptional Customer Service Manager resume is demanding, the steps outlined above should guide you in crafting a document that engages recruiters and brings in many interview requests.
It is crucial to proofread your resume thoroughly and tailor it for each application to ensure you are seen as a fitting candidate.
Good luck with your job search!