As a Customer Support Manager, you’re the frontline hero in ensuring customer satisfaction and loyalty.
Your resume needs to reflect your knack for problem-solving and leading a team to success.
Check out our Customer Support Manager resume example and guide to help you craft an application that’ll have employers calling you in no time.
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Customer Support Manager Resume Example
The example Customer Support Manager resume above demonstrates the ideal format and content your resume should have.
Its professional and clean layout is designed for optimal readability by busy hiring managers.
Follow our comprehensive guide to write your own effective Customer Support Manager resume.
Customer Support Manager resume structure & format
Resume structure
Crafting a resume that grabs attention requires clear structure.
Ensure your resume features the following:
- Contact details: Essential contact information.
- Resume summary: A snapshot of your skills aimed to catch the recruiter’s eye.
- Core skills: A bullet-point list highlighting skills crucial for Customer Support Manager jobs.
- Work experience: A reverse chronological list of your professional roles.
- Education: Your academic and professional training details.
- Additional info: Optional details like extracurricular activities that might appeal to employers.
How to format your Customer Support Manager resume
Your resume needs to look stylish and professional, whilst being super-easy for time-strapped recruiters to read.
Here’s how to format your resume to achieve both of those goals.
- Resume length: Keep your resume short and sweet, ideally around 1 to 2 pages, as recruiters have loads to get through daily and not much time to read each one.
- Font & colour scheme: Opt for a straightforward font that’s easy on the eyes, avoiding fancy ones that could be hard to read. Stick to a black-text-on-white background, but don’t hesitate to add a touch of colour to make your resume pop.
- Page layout: Ensure your page is divided into clear sections with bold headings or borders, as this enables readers to quickly pinpoint the information they’re interested in.
- Break text up: Make use of bullet points and short paragraphs to breakup text, simplifying the info for busy recruiters to digest.
- Photos: In Australia, photos aren’t compulsory, but you can include a small headshot at the top if you want.
Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our Resume Builder and use one of our eye-catching professional resume templates.
Contact Details
Employers need to know who you are, and how to contact you – so whilst your contact details section is fairly simple, it’s important to get it right.
Add these 4 essential details to the top of your resume, trying not to take up too much space:
- Your name and a professional title: (e.g. Marketing Manager or Management Accountant) Tailor the title to match your target jobs.
- Email address: Ensure that it look professional (e.g.shane.smith21@gmail.com) and don’t use an old one with your school nickname in like shanzeybwoySmitho666@gmail.com.
- Phone number: Ideally your mobile so that you can be easily reached. Don’t forget to tripe check the number is correct!
- Location: Add the general location of where you are looking to work (e.g. Sydney, Brisbane).
You can also add some of the following details optionally:
- Webpage links: You can link out to a relevant social profile such as LinkedIn or even a portfolio. Make sure anything you link to is high-quality and kept up-to-date.
- Photograph: Photographs aren’t normally required but employers in creative industries sometimes like to see them. If you decide to add, make sure that you look professional and don’t take up too much space on the page with it.
You do not need to add personal details such as your date of birth, full address, or gender. These details aren’t needed to make a hiring decision and will waste space on your resume.
Customer Support Manager Resume Summary
The resume summary at the top of your document is a crucial, concise introduction that encapsulates your professional qualifications and readiness for the job. It sets the stage for your detailed application.
To instantly capture a recruiter’s attention and lead them into reading further into your resume, use these proven tips:
- Keep it short: Keep your summary between 3 to 5 sentences long so it can be read within seconds. Save the detail for your work experience section.
- Tailor to target jobs: To stand out, align your summary closely with the skills and keywords found in your target job adverts, increasing the likelihood that recruiters will recognise your fit for the role.
- Avoid using cliches: Steer clear of clichés such as “dynamic multitasker” or “goal-oriented individual” – they’re tired non-factual phrases that won’t make you stand out to employers.
Customer Support Manager resume summary example
What to include in your Customer Support Manager resume summary
- Summary of your experience: Give an overview of the types of jobs that you’ve done, companies you’ve worked for, and how much experience you have.
- Relevant skills: Tell employers you have the right skills for Customer Support Manager roles by detailing your most relevant skills for the job.
- Qualifications: Include a short note about any relevant qualifications for Customer Support Manager roles to demonstrate your suitability for the position.
- Benefits of hiring you: Employers want to know what value you will bring them, whether it’s increasing their revenue or helping them to complete projects ahead of schedule.
Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our Resume Builder. All written by recruitment experts and easily tailored to suit your unique skillset and style.
Core skills section
Enhance the impact of your resume by adding a section for core skills.
List your key skills that are highly valued in Customer Support Manager jobs in bullet points and keep each item concise – no more than four words – to quickly draw the attention of busy hiring managers.
Skills for your Customer Support Manager resume
Customer Relationship Management – Implementing and overseeing customer relationship management practices to foster loyalty and enhance customer experiences.
Technical Support Proficiency – Providing in-depth knowledge of products or services to address customer inquiries and resolve issues effectively.
CRM Software Mastery – Utilising customer relationship management software to track customer interactions, manage accounts, and streamline service processes.
Conflict Resolution Techniques – Resolving customer complaints and conflicts in a manner that maintains trust and preserves the company’s reputation.
Training Programme Development – Creating and delivering training programmes to ensure staff are equipped with the necessary technical competencies.
Product Knowledge – Maintaining comprehensive understanding of the company’s offerings to provide accurate and helpful information to customers.
Reporting and Documentation – Generating detailed reports and maintaining accurate documentation of customer interactions, feedback, and service improvements.
Quality Assurance – Establishing quality control processes to ensure customer support meets organisational standards and customer satisfaction.
Multilingual Communication – Communicating effectively with customers in multiple languages to provide support and resolve queries in a global customer environment.
Help Desk Operation – Managing the operation of help desks and support channels to ensure timely and effective assistance to customer inquiries.
Quick tip: Our Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.
Work experience section
Your work experience section is your chance to show employers what value you can bring to them.
List your previous jobs in reverse chronological order, focusing on your last 3-5 years of experience.
Structuring your jobs
To help recruiters understand your past roles, organise each position in the following manner.
Outline
Introduce each job with a concise 1 to 2 line outline that covers the employer’s business, your role within the structure, and the key goals of your position.
Key responsibilities
Use bullet points to detail the key responsibilities of your role, highlighting hard skills, software and knowledge wherever you can.
Keep them short and sharp to make them easily digestible by readers.
Key achievements
Round up each role by listing 1-3 key achievements that had a big positive impact on the employer (like saving them money or completing a project ahead of schedule).
Wherever possible, quantify them using hard facts and figures to prove the value you delivered.
Example job for Customer Support Manager resume
Outline
Manage a 40-person customer support team for established tech company, Solva, overseeing customer care operations for over 50 software products and coordinating recruitment and training.
Key Responsibilities
- Maintain a comprehensive Salesforce CRM system, streamlining customer data management
- Oversee the development of a specialist customer support documentation database
- Lead continuous improvement initiatives to ensure up to date company processes
- Analyse customer feedback data to identify areas for possible improvement
Quick tip: Create impressive job descriptions easily in our Resume Builder by adding pre-written job phrases for every industry and career stage.
Education section
Your resume should feature an education section near the end.
This part should be a bullet-pointed list of your qualifications, with a focus on those that are significant for Customer Support Manager roles.
Keep it brief if you are an experienced candidate. If you’re new to the field, use this section to elaborate on the skills and knowledge you’ve obtained through your educational pursuits.
This section can include:
- University degrees
- Industry specific qualifications for Customer Support Manager jobs
- Vocational education and training (VET) diplomas
- Senior Secondary Certificate of Education (SSCE)
Additional information (optional)
At the end of your resume, you can consider incorporating a section for additional information.
This part is suitable for hobbies, interests, awards, publications, or technical skills that could enhance your appeal to employers.
When adding content here, ensure it is either directly relevant to your profession or exceptionally impressive.
Avoid listing everyday activities like watching television or casual socialising, as they are unlikely to influence hiring decisions.
Crafting an effective Customer Support Manager resume can be challenging, but adhering to these guidelines should enable you to develop a resume that attracts recruiter attention and secures numerous interview opportunities.
Always double-check your resume for errors and customise it for each job application to demonstrate your suitability.
Good luck with your job search!