If you’re looking to crack into the IT sector as a Help Desk Technician, it’s essential to have a resume that reflects your tech-savvy problem-solving skills.
To give you a leg up, we’ve put together this nifty guide, filled with tips tailored for IT Help Desk roles.
And to kick things off, check out our IT Help Desk Technician resume example that’s sure to get your foot in the door.
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IT Help Desk Technician Resume Example
This example IT Help Desk Technician resume showcases the optimal structure and great content to include in your own resume.
Designed to be professional and easy for recruiters to read, it serves as an excellent example of a good IT Help Desk Technician resume.
Next, we’ll guide you through the process of developing a compelling IT Help Desk Technician resume of your own.
IT Help Desk Technician resume structure & format
Resume structure
Crafting a resume that grabs attention requires clear structure.
Ensure your resume features the following:
- Contact details: Essential contact information.
- Resume summary: A snapshot of your skills aimed to catch the recruiter’s eye.
- Core skills: A bullet-point list highlighting skills crucial for IT Help Desk Technician jobs.
- Work experience: A reverse chronological list of your professional roles.
- Education: Your academic and professional training details.
- Additional info: Optional details like extracurricular activities that might appeal to employers.
How to format your IT Help Desk Technician resume
A well-formatted resume catches the eye of recruiters and makes it simple for them to review it.
Follow these resume format guidelines to ensure your resume is both attractive and easy to navigate.
- Resume length: Keep your resume between 1 to 2 pages long because recruiters see tons of resumes every day and only have limited time to read each one.
- Font & colour scheme: Use a simple font which is easy to read and avoid elaborate ones which might make reading difficult. Go for black-text-on-white background, but feel free to add a splash of colour in the design to help your resume stand out.
- Page layout: Divide the page into clearly visible sections using bold headings or borders, so that readers can quickly pinpoint the information they want.
- Break text up: Make use of bullet points and short paragraphs to breakup text, simplifying the info for busy recruiters to digest.
- Photos: Photos are not mandatory in Australia but you can add a small headshot to the top if you like.
Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our Resume Builder and use one of our eye-catching professional resume templates.
Contact Details
Ensuring that employers can identify and reach you is crucial, so while the contact details section might seem straightforward, it’s vital to perfect it.
Ensure you include these four key details prominently at the top of your resume, without taking up too much space:
- Your name and professional title: Such as IT Project Manager or Healthcare Assistant, tailored to reflect the positions you are applying for.
- Email address: Choose a professional email (e.g. hayley.j.benson@gmail.com) over one that may appear unprofessional or outdated, like crazy-hay-21@gmail.com.
- Phone number: List your mobile number to ensure you are easily contactable. Always triple-check for accuracy.
- Location: Mention the general region where you’re seeking employment, for example, Sydney, Melbourne.
Additionally, you may add these details if relevant:
- Webpage links: Link to a professional online profile such as LinkedIn or a personal portfolio, ensuring all content is professional and up-to-date.
- Photograph: Although not commonly required, a professional photograph may be beneficial if you’re in a creative industry. If included, it should be modest in size and professionally presented.
Avoid including personal information such as your date of birth, full address, or gender. These details do not assist in the hiring process and take up valuable space on your resume.
IT Help Desk Technician Resume Summary
Your summary is short but powerful paragraph which sits at the top of your resume, providing a sales-pitch on your suitability for the job.
To grab the attention of busy recruiters and get them excited about your resume, use these tips…
- Keep it short: Hiring managers won’t have time to read an essay-sized summary when dealing with hundreds of applications – keep it between 3 to 5 sentences.
- Tailor to target jobs: Enhance your resume’s impact by incorporating key skills and keywords from the job adverts you’re applying for, making it easier for recruiters to notice your relevance.
- Avoid using cliches: Steer clear of clichés such as “dynamic multitasker” or “goal-oriented individual” – they’re tired non-factual phrases that won’t make you stand out to employers.
IT Help Desk Technician resume summary example
What to include in your IT Help Desk Technician resume summary
- Summary of your experience: What kind of companies have you worked for? What types of jobs have you done? Give employers a clear picture of your experience.
- Relevant skills: Tell employers you have the right skills for IT Help Desk Technician roles by detailing your most relevant skills for the job.
- Qualifications: Remember to mention any qualifications applicable to IT Help Desk Technician jobs, showcasing your suitability for the role.
- Benefits of hiring you: Employers want to see the value you offer to their organisation, whether it’s through cost savings, enhanced productivity, or increased customer acquisition.
Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our Resume Builder. All written by recruitment experts and easily tailored to suit your unique skillset and style.
Core skills section
If you really want to ensure that your resume gets noticed, add a core skills section.
It’s a bullet pointed list of your most in-demand skills relating to IT Help Desk Technician jobs.
Keep each one under 4 words in length, so they jump off the page and are easily spotted by even the busiest hiring managers.
Skills for your IT Help Desk Technician resume
Technical Troubleshooting – Identifying and resolving hardware, software, and network issues to minimise downtime and maintain productivity.
Operating Systems Knowledge – Expertise in installing, configuring, and maintaining various operating systems including Windows, macOS, and Linux.
Network Configuration – Setting up and managing network components such as routers, switches, and firewalls to ensure secure and efficient connectivity.
Cybersecurity Practices – Implementing security protocols to protect systems against viruses, malware, and other cyber threats.
Hardware Repairs and Upgrades – Conducting physical repairs and upgrading components like hard drives, memory, and graphics cards to improve system performance.
Software Installation and Configuration – Accurately installing and configuring applications and software updates to meet user requirements.
Remote Support Tools – Utilising remote desktop applications to provide timely assistance to users not located on-site.
Help Desk Ticketing Systems – Tracking and managing support requests using help desk software to prioritise and document issues.
Database Management – Basic knowledge of database operations, including querying, maintenance, and backup procedures.
Mobile Device Management – Assisting in the setup, management, and troubleshooting of mobile devices across various platforms and operating systems.
Quick tip: Our Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.
Work experience section
Your work experience section is cruciall in demonstrating your value to potential employers.
Organise your past positions in reverse chronological order, emphasising your most recent 3-5 years of professional experience.
Structuring your jobs
To make your responsibilities clear to recruiters, present your previous jobs in the following format.
Outline
Introduce each job with a concise 1 to 2 line outline that covers the employer’s business, your role within the structure, and the key goals of your position.
Key responsibilities
List 5-8 bullet points detailing your main responsibilities within the job, highlighting important skills, knowledge and tools that you use.
Keep each point brief and show who you interact with, and how you contribute to the organisation.
Key achievements
Finish each role’s section with 1-3 standout achievements that positively influenced your employer.
Use concrete metrics to illustrate these successes, whether they involve enhancing efficiency, saving costs, or driving project advancements.
Example job for IT Help Desk Technician resume
Outline
Provide comprehensive IT support to 100+ members of staff at a reputable business consultancy, ensuring smooth operation of IT systems and timely resolution of technical issues.
Key Responsibilities
- Resolve IT support requests via ServiceNow ticketing system within SLA timeframes
- Collaborate with network administrators to troubleshoot network connectivity issues and configure Cisco switches and routers
- Conduct software deployments and updates using tools such as SCCM and WSUS
- Document troubleshooting steps and resolutions in the knowledge base
Quick tip: Create impressive job descriptions easily in our Resume Builder by adding pre-written job phrases for every industry and career stage.
Education section
Your resume should feature an education section near the end.
This part should be a bullet-pointed list of your qualifications, with a focus on those that are significant for IT Help Desk Technician roles.
Keep it brief if you are an experienced candidate. If you’re new to the field, use this section to elaborate on the skills and knowledge you’ve obtained through your educational pursuits.
This section can include:
- University degrees
- Industry specific qualifications for IT Help Desk Technician jobs
- Vocational education and training (VET) diplomas
- Senior Secondary Certificate of Education (SSCE)
Additional information (optional)
Consider placing an additional info section at the bottom of your resume for extracurricular details that might make you more attractive to employers.
This section can showcase hobbies, awards, publications, or a catalogue of technical skills.
Ensure anything you list here is relevant to your job or notably remarkable.
Refrain from mentioning generic hobbies such as watching TV or hanging out with friends, as they do not enhance your professional profile.
While writing an exceptional IT Help Desk Technician resume is demanding, the steps outlined above should guide you in crafting a document that engages recruiters and brings in many interview requests.
It is crucial to proofread your resume thoroughly and tailor it for each application to ensure you are seen as a fitting candidate.
Good luck with your job search!