IT Service Desk Analyst resume example

Looking to upgrade your career as an IT Service Desk Analyst?

Crafting a standout resume is crucial to catching the eye of recruiters and landing that dream job.

Our guide, complete with an IT Service Desk Analyst resume example, is here to show you how to present your technical prowess and customer service skills with confidence.

 

 

Resume templates 

 

IT Service Desk Analyst Resume Example

Resume templates 

Resume templates 

 

The above IT Service Desk Analyst resume is a great example of how your resume should be formatted, along with the type of content it should include.

It looks professional and creates a seamless reading experience for busy recruiters and hiring managers.

Now we will take an in-depth look at how you can write your own interview-winning IT Service Desk Analyst resume.

 

 

IT Service Desk Analyst resume structure & format

 

Resume structure

The importance of a well-structured resume cannot be overstated for IT Service Desk Analyst positions.

For a resume that stands out to recruiters, structure it with these key sections:

• Contact details: Your full name and contact options.
• Resume summary: A succinct summary showcasing your expertise and skills.
• Core skills: A list of skills essential for IT Service Desk Analyst jobs, presented in bullet points.
• Work experience: Your job history, with the most recent roles first.
• Education: Your formal education and any relevant training.
• Additional info: Optional section for highlighting unique skills or interests that relate to IT Service Desk Analyst.

 

How to format your IT Service Desk Analyst resume

 

To make a strong impression, your resume format must be both professionally stylish and easy for recruiters to read quickly.

Here are our vital formatting tips to make your resume both appealing and reader-friendly.

• Resume length: Keep your resume between 1 to 2 pages long because recruiters see tons of resumes every day and only have limited time to read each one.
• Font & colour scheme: Opt for a straightforward font that’s easy on the eyes, avoiding fancy ones that could be hard to read. Stick to a black-text-on-white background, but don’t hesitate to add a touch of colour to make your resume pop.
• Page layout: Divide the page into clearly visible sections using bold headings or borders, so that readers can quickly pinpoint the information they want.
• Break text up: Break up text with concise bullet points and brief paragraphs, ensuring busy recruiters can easily absorb the info.
• Photos: Photos aren’t necessary in Australia, but if you want, you can include a small headshot at the top.

 

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our Resume Builder and use one of our eye-catching professional resume templates.

 

Resume templates 

 

Contact Details

 

Employers need to know who you are, and how to contact you – so whilst your contact details section is fairly simple, it’s important to get it right.

Add these 4 essential details to the top of your resume, trying not to take up too much space:

• Your name and a professional title: (e.g. Finance Assistant or Account Manager) tailor the title to match your target jobs.
• Email address: Ensure that it look professional (e.g. Jade-gowers@gmail.com) and don’t use an old one with your school nickname in like jazzyjade69@gmail.com
• Phone number: Ideally your mobile so that you can be easily reached. Don’t forget to triple check the number is correct!
• Location: Add the general location of where you are looking to work (e.g. Melbourne, Adelaide)

You can also add some of the following details optionally.

• Webpage links: you can link out to a relevant social profile such as LinkedIn or even a portfolio. Make sure anything you link to is high-quality and kept up-to-date.
• Photograph: Photographs aren’t normally required but employers in creative industries sometimes like to see them. If you decide to add, make sure that you look professional and don’t take up too much space on the page with it.

You do not need to add personal details such as your date of birth, full address, or gender. These details aren’t needed to make a hiring decision and will waste space on your resume.

 

IT Service Desk Analyst Resume Summary

 

Your resume summary is a crucial, concise introductory paragraph located at the top of your resume. It’s your opportunity to provide a snapshot of your professional strengths and demonstrate your fit for the role.

To capture the recruiters’ interest immediately and motivate them to delve deeper into your resume, follow these strategic tips:

• Keep it short: Aim for a concise summary of 3 to 5 sentences, ensuring it can be quickly scanned. You can elaborate on details later, in the work experience section.
• Tailor to target jobs: Fill your summary with as many keywords from the job adverts you are targeting as possible. This will ensure recruiters instantly see your suitability.
• Avoid using cliches: Avoid falling into the trap of labeling yourself as a “go-getter” or a “people person” – these phrases are overused and lack substance for employers.

 

IT Service Desk Analyst resume summary example

 

What to include in your IT Service Desk Analyst resume summary

• Summary of your experience: Provide a summary of your work history, including the types of roles you’ve held, the companies you’ve worked for, and the extent of your experience.
• Relevant skills: Demonstrate your suitability for IT Service Desk Analyst positions by emphasising your most relevant skills for the role.
• Qualifications: Add a brief mention of any qualifications that are relevant to IT Service Desk Analyst jobs, to show that you are qualified for the role.
• Benefits of hiring you: Why should a employer hire you? Will you save them money? Improve their productivity? Or get them more customers?

 

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our Resume Builder. All written by recruitment experts and easily tailored to suit your unique skillset and style.

 

Core skills section

 

Make your resume more noticeable with a dedicated core skills section.

Use bullet points to highlight the skills most in demand for IT Service Desk Analyst positions, and keep descriptions brief, ideally under four words, for easy scanning by busy hiring managers.

 

Skills for your IT Service Desk Analyst resume

 

Quick tip: Our Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

 

 

Work experience section

The work experience part of your resume allows you to display what you can bring to a potential employer.

Record your previous roles in reverse chronological order, giving particular attention to the past 3-5 years.

 

 

Structuring your jobs

To clearly convey what you accomplished in each role, format your experiences as follows.

 

 

Outline

Introduce each job with a concise 1 to 2 line outline that covers the employer’s business, your role within the structure, and the key goals of your position.

 

Key responsibilities

Outline your primary duties in 5-8 bullet points, focusing on essential skills, tools, and expertise.

Ensure each point is succinct, indicating your interactions within the company and your contributions to its success.

 

Key achievements

Lastly, prove impact by highlight 1-3 key achievements that you made within the role.

Struggling to think of an achievement? If it had a positive impact on your company, it counts.

For example, you might have increased company profits, improved processes, or helped a customer to achieve their goals.

Add numbers to quantify your achievements if you can.

 

Example job for IT Service Desk Analyst resume

 

Quick tip: Create impressive job descriptions easily in our Resume Builder by adding pre-written job phrases for every industry and career stage.

 

Resume templates 

 

Education section

 

Place your education section towards the end of your resume.

It should be formatted as a bullet-pointed list highlighting your qualifications and academic achievements, especially those pertinent to IT Service Desk Analyst roles.

Experienced candidates should keep this section concise, but if you have minimal experience you can elaborate on these qualifications to showcase your relevant skills and knowledge.

This section can include:

• University degrees
• Industry specific qualifications for IT Service Desk Analyst jobs
• Vocational education and training (VET) diplomas
• Senior Secondary Certificate of Education (SSCE)

 

Additional information (optional)

 

At the end of your resume, you can consider incorporating a section for additional information.

This part is suitable for hobbies, interests, awards, publications, or technical skills that could enhance your appeal to employers.

When adding content here, ensure it is either directly relevant to your profession or exceptionally impressive.

Avoid listing everyday activities like watching television or casual socialising, as they are unlikely to influence hiring decisions.

 

 

Constructing a compelling IT Service Desk Analyst resume requires effort, but by following the steps provided, you can assemble a resume that prompts replies from recruiters and generates multiple interviews.

Be sure to revise your resume carefully upon completion and tailor it for each application to confirm your alignment with the job requirements.

Good luck with your job search!