In today’s fast-paced tech world, an IT Support Technician’s resume needs to be sharp and effective in showcasing your troubleshooting talents and technical acumen.
Whether you’re a seasoned pro or just starting out, it’s crucial your resume reflects your ability to keep systems running smoothly.
Have a look at our IT Support Technician resume example for a guide that combines friendly advice with professional insight, helping you to nail your next job application.
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IT Support Technician Resume Example
This example IT Support Technician resume showcases the optimal structure and great content to include in your own resume.
Designed to be professional and easy for recruiters to read, it serves as an excellent example of a good IT Support Technician resume.
Next, we’ll guide you through the process of developing a compelling IT Support Technician resume of your own.
IT Support Technician resume structure & format
Resume structure
Structuring your resume correctly is key to making a strong impression on recruiters.
Your resume should consist of the following sections:
- Contact details: Your personal contact information.
- Resume summary: An engaging summary highlighting your suitability for IT Support Technician jobs.
- Core skills: Specific skills pertinent to your field in a bullet-point format.
- Work experience: Recent and relevant job positions in reverse chronological order.
- Education: Detailed educational background applicable to your field.
- Additional info: Optional but useful details like languages or relevant hobbies.
How to format your IT Support Technician resume
To make a strong impression, your resume format must be both professionally stylish and easy for recruiters to read quickly.
Here are our vital formatting tips to make your resume both appealing and reader-friendly.
- Resume length: Keep your resume between 1 to 2 pages long because recruiters see tons of resumes every day and only have limited time to read each one.
- Font & colour scheme: Choose a clear and easy-to-read font, steering clear of overly decorative ones that could hinder readability. Stick with a classic black-text-on-white-background for the body of the resume, but don’t shy away from adding a hint of colour elsewhere to make your resume stand out.
- Page layout: Split your page into distinct sections using bold headings or borders, making it easy for readers to locate the information they need at a glance.
- Break text up: Break up text with concise bullet points and brief paragraphs, ensuring busy recruiters can easily absorb the info.
- Photos: Photos aren’t necessary in Australia, but if you want, you can include a small headshot at the top.
Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our Resume Builder and use one of our eye-catching professional resume templates.
Contact Details
Seeing who you are and how you can be contacted is essential for potential employers, so it’s critical that your contact details section is both clear and accurate.
Include these four crucial elements at the top of your resume, but ensure they don’t take up excessive space:
- Your name and professional title: Choose a title that aligns with your career objectives, such as IT Support Specialist or Video Editor.
- Email address: Use a professional email address (e.g. aaron.davis.work@gmail.com). Avoid using old or informal emails like big.boy.aaron@gmail.com.
- Phone number: Provide your mobile number for easy accessibility. Make sure to double-check that the number is correct.
- Location: Specify the broader area where you are seeking employment, such as Cairns, Perth etc.
Optionally, you may consider adding the following details:
- Webpage links: Include links to professional sites like LinkedIn or your personal portfolio, ensuring they are current and professionally relevant.
- Photograph: While not typically required, a professional photograph may be advantageous in creative fields. If you decide to use one, ensure it is compact on the page, and professional in appearance.
Refrain from adding personal data such as your date of birth, full address, or gender. These are not necessary for recruitment decisions and simply clutter your resume.
IT Support Technician Resume Summary
Your summary is short but powerful paragraph which sits at the top of your resume, providing a sales-pitch on your suitability for the job.
To grab the attention of busy recruiters and get them excited about your resume, use these tips:
- Keep it short: Keep your resume summary succinct with 3 to 5 sentences. This allows hiring managers to grasp your key points rapidly, reserving more in-depth information for the work experience section.
- Tailor to target jobs: Enhance your resume’s impact by incorporating key skills and keywords from the job adverts you’re applying for, making it easier for recruiters to notice your relevance.
- Avoid using cliches: Resist the temptation to describe yourself as a “self-starter” or a “results-driven professional” – these clichés offer little insight into your actual capabilities.
IT Support Technician resume summary example
What to include in your IT Support Technician resume summary
- Summary of your experience: What kind of companies have you worked for? What types of jobs have you done? Give employers a clear picture of your experience.
- Relevant skills: Tell employers you have the right skills for IT Support Technician roles by detailing your most relevant skills for the job.
- Qualifications: Include a short note about any relevant qualifications for IT Support Technician roles to demonstrate your suitability for the position.
- Benefits of hiring you: Employers want to know what value you will bring them, whether it’s increasing their revenue or helping them to complete projects ahead of schedule.
Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our Resume Builder. All written by recruitment experts and easily tailored to suit your unique skillset and style.
Core skills section
Highlight your suitability for IT Support Technician roles by including a core skills section in your resume.
Present a list of your essential skills in bullet-point format, each capped at four words, ensuring they are immediately noticeable to hiring managers.
Skills for your IT Support Technician resume
Network Troubleshooting – Diagnosing and resolving network issues to maintain optimal connectivity and system performance.
Technical Support – Providing assistance to users, resolving hardware and software issues to ensure minimal disruption to operations.
Operating Systems Expertise – Proficient in managing and configuring various operating systems including Windows, MacOS, and Linux.
Hardware Configuration – Assembling, upgrading and repairing computer hardware to meet organisational needs and user requirements.
Cybersecurity Practices – Implementing and maintaining security protocols to protect systems from malware and cyber threats.
System Administration – Managing user accounts, permissions, and system policies to ensure secure and efficient operation.
Virtualisation Technology – Setting up and maintaining virtual environments using platforms such as VMware and Hyper-V to optimise resource usage.
Database Management – Operating and troubleshooting database systems like SQL Server, ensuring data integrity and availability.
Scripting and Automation – Writing scripts in languages like PowerShell or Bash to automate routine tasks and increase operational efficiency.
Help Desk Software Proficiency – Utilising help desk software such as Zendesk or ServiceNow to track, prioritise, and resolve IT support tickets.
Quick tip: Our Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.
Work experience section
Your work experience section is your chance to show employers what value you can bring to them.
List your previous jobs in reverse chronological order, focusing on your last 3-5 years of experience.
Structuring your jobs
Ensure that your employment history is easily understandable by structuring your roles in this way.
Outline
Introduce each job with a concise 1 to 2 line outline that covers the employer’s business, your role within the structure, and the key goals of your position.
Key responsibilities
Use bullet points to detail the key responsibilities of your role, highlighting hard skills, software and knowledge wherever you can.
Keep them short and sharp to make them easily digestible by readers.
Key achievements
Conclude each job description by detailing 1-3 major achievements that significantly benefited the employer, such as cost reductions or early project completions.
Aim to quantify these achievements with specific data to demonstrate their impact.
Example job for IT Support Technician resume
Outline
Provide first-line guidance to faculty members, secretaries, students, counsellors, librarians, finance officers, instructional designers, and legal personnel among others, for an institution that encourages practical learning which drive forward-thinking pupils.
Key Responsibilities
- Diagnose problems related to a wide range of hardware and programmes.
- Rectify connectivity issues and ensure a reliable and secure intercommunication environment.
- Assist users in accessing and utilising specific software applications.
- Create documentation which helped various individuals solve common faults independently.
Quick tip: Create impressive job descriptions easily in our Resume Builder by adding pre-written job phrases for every industry and career stage.
Education section
Place your education section towards the end of your resume.
It should be formatted as a bullet-pointed list highlighting your qualifications and academic achievements, especially those pertinent to IT Support Technician roles.
Experienced candidates should keep this section concise, but if you have minimal experience you can elaborate on these qualifications to showcase your relevant skills and knowledge.
This section can include:
- University degrees
- Industry specific qualifications for IT Support Technician jobs
- Vocational education and training (VET) diplomas
- Senior Secondary Certificate of Education (SSCE)
Additional information (optional)
At the very bottom of your resume you can add an additional info section, for anything else that might help you to look more appealing to employers.
This is often used for hobbies and interests, but can also include awards, publications or a list of technical skills.
If you are considering adding anything here, remember to only include things that are related to your work, or things which are very impressive.
Don’t add common pastime hobbies such as watching TV or socialising with friends, as they won’t make any impact.
Although creating a standout IT Support Technician resume is no small feat, following these steps will help you produce a resume that not only draws responses from recruiters but also results in a significant number of interviews.
Remember to thoroughly proofread your resume and adapt it to each specific job to ensure it remains relevant.
Good luck with your job search!