Service Desk Analyst resume example

As a Service Desk Analyst, it’s vital to showcase your problem-solving prowess and technical know-how to prospective employers.

To give you a leg up, we’ve crafted a Service Desk Analyst resume writing guide that’s as user-friendly as you are.

Check out our Service Desk Analyst resume example below for a nifty blueprint to nail your application.

 

 

 

Service Desk Analyst Resume Example

Service Desk Analyst resume 1

Service Desk Analyst resume 2

 

This Service Desk Analyst resume example demonstrates the ideal format and content for your application.

Its professional layout ensures that recruiters can quickly and efficiently digest the information.

Follow our detailed guide below to craft your own stand out Service Desk Analyst resume.

 

resume builder

 

Service Desk Analyst resume structure & format

Resume layout and structure

 

Resume structure

Crafting a resume that grabs attention requires clear structure.

Ensure your resume features the following:

  • Contact details: Essential contact information.
  • Resume summary: A snapshot of your skills aimed to catch the recruiter’s eye.
  • Core skills: A bullet-point list highlighting skills crucial for Service Desk Analyst jobs.
  • Work experience: A reverse chronological list of your professional roles.
  • Education: Your academic and professional training details.
  • Additional info: Optional details like extracurricular activities that might appeal to employers.

 

How to format your Service Desk Analyst resume

Resume format example

 

The format of your resume determines how attractive it will look to hiring managers, and how easy it will be for them to read.

Here are the main things to remember when formatting your resume.

  • Resume length: Keep your resume between 1 to 2 pages long because recruiters see tons of resumes every day and only have limited time to read each one.
  • Font & colour scheme: Use a simple font which is easy to read and avoid elaborate ones which might make reading difficult. Go for black-text-on-white background, but feel free to add a splash of colour in the design to help your resume stand out.
  • Page layout: Split your page into distinct sections using bold headings or borders, making it easy for readers to locate the information they need at a glance.
  • Break text up: Break text up into concise bullet points and short paragraphs to make it easy for busy recruiters to digest the info.
  • Photos: Photos aren’t necessary in Australia, but if you want, you can include a small headshot at the top.

 

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our Resume Builder and use one of our eye-catching professional resume templates.

 

 

Contact Details

Resume contact details

 

Employers need to know who you are, and how to contact you – so whilst your contact details section is fairly simple, it’s important to get it right.

Add these 4 essential details to the top of your resume, trying not to take up too much space:

  • Your name and a professional title: (e.g. Marketing Manager or Management Accountant) Tailor the title to match your target jobs.
  • Email address: Ensure that it look professional (e.g.shane.smith21@gmail.com) and don’t use an old one with your school nickname in like shanzeybwoySmitho666@gmail.com.
  • Phone number: Ideally your mobile so that you can be easily reached. Don’t forget to tripe check the number is correct!
  • Location: Add the general location of where you are looking to work (e.g. Sydney, Brisbane).

You can also add some of the following details optionally:

  • Webpage links: You can link out to a relevant social profile such as LinkedIn or even a portfolio. Make sure anything you link to is high-quality and kept up-to-date.
  • Photograph: Photographs aren’t normally required but employers in creative industries sometimes like to see them. If you decide to add, make sure that you look professional and don’t take up too much space on the page with it.

You do not need to add personal details such as your date of birth, full address, or gender. These details aren’t needed to make a hiring decision and will waste space on your resume.

 

Service Desk Analyst Resume Summary

Resume summary

 

Your resume summary is a crucial, concise introductory paragraph located at the top of your resume. It’s your opportunity to provide a snapshot of your professional strengths and demonstrate your fit for the role.

To capture the recruiters’ interest immediately and motivate them to delve deeper into your resume, follow these strategic tips:

  • Keep it short: Hiring managers won’t have time to read an essay-sized summary when dealing with hundreds of applications – keep it between 3 to 5 sentences.
  • Tailor to target jobs: To stand out, align your summary closely with the skills and keywords found in your target job adverts, increasing the likelihood that recruiters will recognise your fit for the role.
  • Avoid using cliches: Thinking about calling yourself a “hard working team player who thinks outside the box“? Don’t! These phrases are meaningless and don’t provide employers with the facts they want.

 

Service Desk Analyst resume summary example

Service Desk Analyst with extensive experience working in demanding customer service environments, rapidly resolving customers technology issues via phone, email and webchat. Highly capable to solving software issues, remotely undertaking checks on the performance of a range of systems and optimising user experience. Relocated to Sydney and now seeking a new role where expectational technical skills can be utilised.

 

What to include in your Service Desk Analyst resume summary

  • Summary of your experience: What kind of companies have you worked for? What types of jobs have you done? Give employers a clear picture of your experience.
  • Relevant skills: Highlight your most valuable skills, focusing on job-specific skills for Service Desk Analyst jobs.
  • Qualifications: Include a short note about any relevant qualifications for Service Desk Analyst roles to demonstrate your suitability for the position.
  • Benefits of hiring you: Why should a employer hire you? Will you save them money? Improve their productivity? Or get them more customers?

 

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our Resume Builder. All written by recruitment experts and easily tailored to suit your unique skillset and style.

 

Core skills section

Resume core skills

 

Enhance the impact of your resume by adding a section for core skills.

List your key skills that are highly valued in Service Desk Analyst jobs in bullet points and keep each item concise – no more than four words – to quickly draw the attention of busy hiring managers.

 

Skills for your Service Desk Analyst resume

Incident Management – Resolving incidents by employing troubleshooting techniques, prioritising issues based on impact and urgency to maintain service levels.

Technical Support – Providing technical assistance for a variety of software and hardware, ensuring users can operate systems efficiently.

IT Service Management Tool Utilisation – Proficient use of ITSM tools like ServiceNow or Remedy for managing service desk operations, including ticket logging and tracking.

Network Troubleshooting – Diagnosing and resolving network issues to ensure connectivity and availability of IT services.

Cybersecurity Fundamentals – Applying knowledge of security protocols to protect systems and data from unauthorised access or breaches.

Software Installation and Configuration – Installing and configuring software applications to meet organisational and user needs.

Hardware Maintenance – Performing routine maintenance on IT hardware, including PCs, laptops, and peripherals to ensure optimal performance.

Cloud Services Administration – Managing cloud-based applications and services, including user access and data storage, for enhanced collaboration and efficiency.

Database Management – Understanding database concepts and performing basic queries and data manipulation to support user requirements.

Scripting and Automation – Writing and executing scripts to automate repetitive tasks, thereby increasing efficiency and reducing the likelihood of human error.

 

Quick tip: Our Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

 

resume builder

 

Work experience section

Your work experience section is crucial in demonstrating your value to potential employers.

Organise your past positions in reverse chronological order, emphasising your most recent 3-5 years of professional experience.

 

Work experience order in resume

 

Structuring your jobs

To help recruiters understand your past roles, organise each position in the following manner.

 

Role descriptions structure

 

Outline

Begin detailing each role with a 1-2 sentence overview that clarifies your employer’s business, your position within the company, and the fundamental goals of the job.

 

Key responsibilities

Use bullet points to detail the key responsibilities of your role, highlighting hard skills, software and knowledge wherever you can.

Keep them short and sharp to make them easily digestible by readers.

 

Key achievements

Finish each role’s section with 1-3 standout achievements that positively influenced your employer.

Use concrete metrics to illustrate these successes, whether they involve enhancing efficiency, saving costs, or driving project advancements.

 

Example job for Service Desk Analyst resume

Outline

Headhunted to work at Glide Solutions, a family owned enterprise with a significant client base throughout the ACT. Left the business following a relocation to Sydney in April 2024.

Key Responsibilities

  • Provided technical, 1st line support to end-users and resolve complex technical issues
  • Remotely installed and configured Windows PCs and installed Operating systems on client hardware
  • Conducted regular reviews of service desk performance
  • Managed vendor relationships and ensured timely resolution of issues

 

Quick tip: Create impressive job descriptions easily in our Resume Builder by adding pre-written job phrases for every industry and career stage.

 

 

Education section

Resume education section

 

Your resume should feature an education section near the end.

This part should be a bullet-pointed list of your qualifications, with a focus on those that are significant for Service Desk Analyst roles.

Keep it brief if you are an experienced candidate. If you’re new to the field, use this section to elaborate on the skills and knowledge you’ve obtained through your educational pursuits.

This section can include:

  • University degrees
  • Industry specific qualifications for Service Desk Analyst jobs
  • Vocational education and training (VET) diplomas
  • Senior Secondary Certificate of Education (SSCE)

 

Additional information (optional)

Resume additional info

 

At the end of your resume, you can consider incorporating a section for additional information.

This part is suitable for hobbies, interests, awards, publications, or technical skills that could enhance your appeal to employers.

When adding content here, ensure it is either directly relevant to your profession or exceptionally impressive.

Avoid listing everyday activities like watching television or casual socialising, as they are unlikely to influence hiring decisions.

 

resume builder

 

Writing a good Service Desk Analyst resume isn’t easy, but by following the steps above carefully you should be able to craft a resume which gets responses from recruiters and lands plenty of interviews.

Remember to proofread your resume once it’s finished and always tailor it slightly on every application to ensure you always look highly suitable for the job.

Good luck with your job search!